Teleperformance rolls out AI software that ‘neutralizes’ Indian accents

Teleperformance rolls out AI software that ‘neutralizes’ Indian accents

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in real time — an innovation that the company claims will enhance clarity and improve customer interactions. The new feature, known as accent translation, is being introduced at call centers in India, … Read more

Goods covered by USMCA will be exempt from tariffs for month, Howard Lutnick says

Goods covered by USMCA will be exempt from tariffs for month, Howard Lutnick says

Commerce Secretary Howard Lutnick indicated that President Donald Trump is expected to delay imposing 25% tariffs on Canada and Mexico for all goods and services covered under the USMCA trade agreement, offering a potential reprieve to the U.S.’s largest trading partners. Lutnick told CNBC that Trump would determine the specifics of a one-month exemption on … Read more

Meta targets ChatGPT with plans to release standalone AI app: report

Meta targets ChatGPT with plans to release standalone AI app: report

Meta Platforms plans to test a paid subscription service for its AI-enabled chatbot Meta AI, similar to those offered by OpenAI and Microsoft to access advanced versions of their chatbots, a source familiar with the matter told Reuters on Thursday. The source said the test will begin in the second quarter this year, but they do not expect the subscription … Read more

Trump to revoke legal status for 240,000 Ukrainians as US steps up deportations

Trump to revoke legal status for 240,000 Ukrainians as US steps up deportations

President Donald Trump’s administration is planning to revoke temporary legal status for some 240,000 Ukrainians who fled the conflict with Russia, a senior Trump official and three sources familiar with the matter said, potentially putting them on a fast-track to deportation. The move, expected as soon as April, would be a stunning reversal of the … Read more

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